All knowledge sharing sessions will be followed by a practice session to practice
the learned concepts and skills.
Objectives
?
Identify the performance / behavioural problems that need to be dealt with
sensitivity
?
Understand the process of employee counseling
?
Adopt employee-counseling skills to enhance role effectiveness of the
mana gers
Outcome
At the end of this programme participants will be able to
?
Promote organizational wellness
?
Manage change
?
Set realistic objectives to enable employees to overcome their
difficulties
?
Improve performance of the employees
?
Deal with the communication breakdown within teams
?
Manage dysfunctional behaviour (absenteeism, defensiveness, lack of
confidence, lack of motivation, indecisiveness, procrastination,
bullying, emotional outbursts etc.) effectively.
Contents
?
Process & skills of employee counseling
?
Ego defense mechanism
?
Self -exploration through introspection and skill gap analysis
?
Exploring the underlying causes of problem behaviours of the
employees
?
Identifying the initial barriers in counseling situation and establishing
rapport
?
Techniques of questioning and how to conduct a counseling intervie
?
Power of listening
?
Role of empathy in manager-employee relationship
?
Dealing with different emotional behaviour and sensitive issues at
work-place
"The reality of the other person lies not in what he reveals to you, but what
he cannot reveal to you. Therefore, if you would understand him, listen not
to what he says, but rather to what he does not say."
Khalil Gibran
.
In recent years the term counseling has been widely used in management
literature to the extent that some writers have suggested that 'managers cannot
avoid acting as counselors'. The word 'counseling' covers a broad spectrum,
from someone who is highly trained to someone who uses counseling skills as
part of another role, such as a manager's role. An employee's problem
performance is often related to non-job factors. The manager is in the best
position to spot and handle problems when they arise. He or she can counsel
to provide relief for the troubled employee. Counseling is a behavioral control
technique used by the manager to solve performance /behavioural problems.
As a counselor, the manager is a helper, discusses the employee's personal
problems that are affecting his or her job performance, aiming to resolve them.
Pettiness, jealousy, anger, moodiness, unwillingness to take risks,
externalization of blame, etc. all are in conflict with functional and healthy
organizations. On the other hand organizations are constantly facing changes
and dilemmas, which affect their employees. The role of "counseling" in the
workplace is increasingly recognized as providing the essential support to help
executives face these challenges and in turn support the organization.
Counseling encourages the employee to recognize and take ownership of both
the problem and the means of resolving it. It is a harmonious process that,
in resolving problems, also increases the employee's confidence, and produces
a sense of achievement and well-being. When practiced appropriately it can
also help to improve employee relations and save management time in
prolonged disciplinary process.
The Programme
This highly practice oriented programme will provide a complete coverage of
the four stages of counseling:
?
Rapport and relationship building
?
Challenging problems
?
Exploring &understanding problems
?
Taking actions
Participants will learn the process and skills of employee counseling through
extensive practice sessions using potential counseling scenarios. The program
will also help them to identify their own strengths and weaknesses as
counselors. An overview of theoretical background of psychological basis of
human behaviour and counseling as a concept and process will also be covered
in this programme.
Method
?
Concept based lecture
?
Role-plays
?
Case discussion
?
Skill practice exercises
?
Panel discussion
Who Should Attend ?
Senior and Middle level Managers who need to deal with various people
management issues.
Programme Facilitators
This programme is designed by Dr. Papiya Banerji. Dr. Banerji is a PhD in
Applied Psychology from University of Calcutta. Her areas of work include
application of concepts and processes of Psychology in work place. The
practicing Psychologists and Psychiatrists will also facilitate this programme.
A panel of experts across industry will also be invited in an interactive session.
Fees
Residential
:
Rs.25000/- per head
Plus Service tax @ 12.36%
(Includes reading material, single room AC accommodation, meals and
pick & drop facility from the airport /railway station)
Non-residential:
Rs.16000/- per head
Plus Service tax @ 12.36%
(Includes lunch and reading material)
Payment is to be made through Cheque/DD drawn in favor of "Centre
for Organization Development" payable at Hyderabad. In case of
withdrawal after enrolment only 50% of the fee would be refunded.
The institutional members of COD and institutions nominating three
or more persons will get a concession of Rs.1000/- per participant on
programme fees.
Note :
As the center is a tax-exempt institution, no tax should be deducted
at source.
